Terms & Conditions

Terms & Conditions

Product Returns & Exchanges

Size Exchanges

All returns will be subject to a quarantine period of 5 days before being processed, this is due to the Covid 19 pandemic, and the safety of our warehouse fulfillment team


We understand that purchasing shoes online means that in some cases the wrong size may be selected, resulting in the shoes not fitting. In the event that shoes do not fit, Luigi Sardo will accept the shoes back and exchange them for another pair. Shipping the shoes back to Luigi Sardo’s warehouse is the expense of the buyer, and shipping the new pair back to the customer is the expense of Luigi Sardo. Basically, the buyer pays to send the wrong size pair back to us, and we pay to send the replacement pair to you. Exchanges will only be granted if the pair being returned is in original condition, with no visible signs of wear (no exceptions).

Returns for Refunds

In the event that a buyer wants to return a pair of shoes for a refund, Luigi Sardo will accept the pair(s) back and grant a refund, however, there are conditions that must be met in order for a refund to be issued. In any refund scenario, there will be a $10 USD restocking fee per pair, which is non-refundable and non negotiable. This fee covers the cost to receive the product(s) at our fulfillment centre, inspect the product for resale-ability and enter the product(s) back into our warehouse stock for resale. Please understand that Luigi Sardo is an online based business and orders are fulfilled through a third party fulfillment supplier.

*starting in 2021, there will be no more restocking fee

In any return scenario, the cost of shipping the product(s) back to Luigi Sardo is the responsibility of the buyer, not Luigi Sardo.

The conditions for a refund are as follows:

1) The product has not been used, and shows no visible signs of wear.

2) The product is returned in original packaging with all labels, hang tags, and spare laces to accompany the pair(s) being returned (no exceptions).

If the conditions are met, a refund will be granted less the restocking fee of $10 USD per pair (plus applicable taxes) only to the credit card used for the order. We will not send cheques, digital currency transfers, or any other form of monies besides refunding the credit card used for the order (no exceptions).

Return Address & Customs Information

The address to send merchandise being returned or exchanged is below:

Luigi Sardo Inc

60 Creditview Road
Woodbridge ON L4L 9N4
Set the return as “GIFT” in the reason for export when shipping your pair(s) back to us with a dollar amount of $1.00 USD per pair.
If you do not follow these instructions, delays may ocurr

Shipping Transit Times

Orders are shipped within 1-3 business days from time of order. We ship using a combination of carriers, in most cases it is UPS combined with USPS, transit times vary from 2-14 business days, but it may take longer if delays occur in transit. You will be provided a tracking number when your order ships.

Customs Duties & Address Changes

Packages imported to a buyer’s country may be subject to customs, taxes or other fees. In any case, the buyer is responsible for all applicable customs, duties, taxes and fees charged by the country’s government, based on the shipping destination . Any and all costs relating to address corrections, changes or redirects once the package has left Luigi Sardo’s fulfillment centre will be the buyer’s responsibility (no exceptions).

Currency Exchange Rates

The product listed in Luigi Sardo’s online web store is listed in United States Dollars. You can toggle between United States dollars and Canadian dollars using the drop down menu in the top right of the website header. When you purchase from Luigi Sardo’s online web store, you will be charged in United States dollars on your credit card at the equivalent amount if Canadian dollars is selected at checkout (no exceptions).