We understand that purchasing shoes online means that in some cases the wrong size may be selected, resulting in the shoes not fitting. In the event that shoes do not fit, Luigi Sardo will accept the shoes back and exchange them for another pair. Shipping the shoes back to Luigi Sardo’s warehouse is the expense of the buyer, and shipping the new pair back to the customer is the expense of Luigi Sardo. Basically, the buyer pays to send the wrong size pair back to us, and we pay to send the replacement pair to you. Exchanges will only be granted if the pair being returned is in original condition, with no visible signs of wear (no exceptions).
All size exchanges must be made within 30 days of receiving your order.
Returns for Refunds
In any return scenario, the cost of shipping the product(s) back to Luigi Sardo is the responsibility of the buyer, not Luigi Sardo.
We will only refund the cost of the shoe, we will not refund shipping costs.
The conditions for a refund are as follows:
1) The product has not been used, and shows no visible signs of wear.
2) The product is returned in original packaging with all labels, hang tags, and spare laces to accompany the pair(s) being returned (no exceptions).
3) The return is made within 30 days of receiving your order.
Shipping Transit Times
Orders are shipped within 1-3 business days from time of order. We ship using a combination of carriers, in most cases it is UPS combined with USPS, transit times vary from 2-14 business days, but it may take longer if delays occur in transit. You will be provided a tracking number when your order ships.
Customs Duties & Address Changes
Packages imported to a buyer’s country may be subject to customs, taxes or other fees. In any case, the buyer is responsible for all applicable customs, duties, taxes and fees charged by the country’s government, based on the shipping destination . Any and all costs relating to address corrections, changes or redirects once the package has left Luigi Sardo’s fulfillment centre will be the buyer’s responsibility (no exceptions).
Currency Exchange Rates
The product listed in Luigi Sardo’s online web store is listed in United States Dollars. You can toggle between United States dollars and Canadian dollars using the drop down menu in the top right of the website header. When you purchase from Luigi Sardo’s online web store, you will be charged in United States dollars on your credit card at the equivalent amount if Canadian dollars is selected at checkout (no exceptions).