Terms & Conditions
Product Returns & Exchanges
All returns will be subject to a quarantine period of 5 days before being processed, this is due to the Covid 19 pandemic, and the safety of our warehouse fulfillment team
We understand that purchasing shoes online means that in some cases the wrong size may be selected, resulting in the shoes not fitting. In the event that shoes do not fit, Luigi Sardo will accept the shoes back and exchange them for another pair. Shipping the shoes back to Luigi Sardo’s warehouse is the expense of the buyer, and shipping the new pair back to the customer is the expense of Luigi Sardo. Basically, the buyer pays to send the wrong size pair back to us, and we pay to send the replacement pair to you. Exchanges will only be granted if the pair being returned is in original condition, with no visible signs of wear (no exceptions).
Returns for Refunds
In the event that a buyer wants to return a pair of shoes for a refund, Luigi Sardo will accept the pair(s) back and grant a refund, however, there are conditions that must be met in order for a refund to be issued.
In any refund scenario, there will be a $10 USD restocking fee per pair, which is non-refundable and non negotiable. This fee covers the cost to receive the product(s) at our fulfillment centre, inspect the product for resale-ability and enter the product(s) back into our warehouse stock for resale. Please understand that Luigi Sardo is an online based business and orders are fulfilled through a third party fulfillment supplier.
*starting in 2021, there will be no more restocking fee
In any return scenario, the cost of shipping the product(s) back to Luigi Sardo is the responsibility of the buyer, not Luigi Sardo.
The conditions for a refund are as follows:
1) The product has not been used, and shows no visible signs of wear.
2) The product is returned in original packaging with all labels, hang tags, and spare laces to accompany the pair(s) being returned (no exceptions).
If the conditions are met, a refund will be granted less the restocking fee of $10 USD per pair (plus applicable taxes) only to the credit card used for the order. We will not send cheques, digital currency transfers, or any other form of monies besides refunding the credit card used for the order (no exceptions).